Refund policy

At Dreamicle, customer satisfaction is important to us. However, due to the personal hygiene nature of skincare and cosmetic products, we follow a strict refund policy:

• Refunds or replacements are only considered if:
  
  • The product was delivered incorrectly (wrong item sent), or
    
  • The product arrived damaged (leakage, broken container, unusable condition).
    
• In all cases, products must remain unopened and unused.
  
• Customers must provide photo or video proof and contact our Customer Support team within 7 days of delivery at dreamicle.biz@gmail.com.
  
  

All refund or replacement requests will be reviewed on a case-by-case basis, and Dreamicle reserves the final decision.

Please note: Refunds will not be issued for reasons such as a change of mind, personal dislike of a product, or packaging updates by the brand.